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1997-03-06
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###################################################
# #
# TOTAL ENTERTAINMENT NETWORK #
# VERSION 1.0.9 #
# #
# ** README FILE 3/6/97 ** #
# #
###################################################
IMPORTANT NOTE: This document contains the latest game installation
information and Customer Support info. It should answer many of your
TEN- and game-related questions. Please read this document in its
entirety before calling our Customer Service department. Thanks!
TABLE OF CONTENTS
0.0 OVERVIEW
1.0 SYSTEM REQUIREMENTS
2.0 GAME INSTALLATION
3.0 CONNECTING TO TEN
4.0 SELECTING A CONNECTION METHOD
5.0 CUSTOMER SERVICE
0.0 OVERVIEW
"When gamers read documentation, the sows will have goiter."
-- Kazakhswanan proverb
If you're reading this, something's probably wrong. Because if
you're reading this, then you're not playing multiplayer games
over the Internet through TEN. And if you're not on TEN, you're
not happy, we're not happy, and the sows will require a painful
series of out-patient operations.
In this document, we'll do our best to get you back on track
and in the gaming Arenas. Here you'll find basic installation
and sign on information, and contact info for our happy
Customer Service elves. There are other sources of help and
information as well. There's an up-to-the-minute list of
Frequently Asked Questions (FAQs) on the Web at
www.ten.net/html/ten_faq.html. There's a TEN Help file
accessible from within TEN (click on the fire extinguishers).
TEN employees appear on line from time to time (they have the
word "TEN" in front of their name) and there are the TEN
volunteer staff of TENguides (they have the word "Guide" in
front of their name) to provide assistance. And, again, there
are TEN Customer Service people who get no greater pleasure in
life than in helping you out.
1.0 SYSTEM REQUIREMENTS
To play on the Total Entertainment Network, you must have the
following minimum system setup:
- 486DX 66MHz
- Windows 95
- SVGA video card
- 14.4 modem or better (or direct Internet connection)
Each game on TEN also has additional system requirements.
You'll notice that these requirements tend to be higher than
the requirements for the game in single-player mode due to the
fact that the TEN software and the game software must run at
the same time.
AD&D DARK SUN: CRIMSON SANDS
- 486 66MHz
- 8MB RAM
- VLB or PCI SVGA video card
COMMAND & CONQUER
- 486 66MHz
- 12MB RAM
- VESA Local Bus (VLB) or PCI SVGA video card
COMMAND & CONQUER: RED ALERT (Windows 95 version)
- Pentium 75MHz
- 16MB RAM
- 1MB VLB or PCI SVGA video card
DEADLOCK
- 486 66MHz
- 8MB RAM
- VLB or PCI SVGA video card
DIABLO
- Pentium 60MHz
- 16MB RAM
- VLB or PCI SVGA video card
(with DirectX 3 drivers)
DUKE NUKEM 3D ATOMIC EDITION (Plutonium Pak)
- Pentium 60MHz
- 12MB RAM
- VLB or PCI SVGA video card
DUKE NUKEM 3D (shareware and full retail)
- Pentium 60MHz
- 12MB RAM
- VLB or PCI SVGA video card
MASTER OF ORION II
- Pentium 60MHz
- 16MB RAM
- 1MB VLB or PCI SVGA video card
(with DirectX 2 or DirectX 3 drivers)
PANZER GENERAL ONLINE
- 486 66MHz
- 8MB RAM
- DirectX 2 or DirectX 3 drivers
QUAKE
- Pentium 90MHz
- 16MB RAM
WARCRAFT
- Pentium 60MHz
- 8MB RAM (16MB recommended)
2.0 GAME INSTALLATION
To play games on TEN, you must either buy or download the
supported versions of the game, and install the game to your
hard drive as per the game publisher's instructions. Special
installation notes for each game are listed below.
Most game files and patches are available in the Support area
of TEN. From the TEN Game Selector screen, choose SUPPORT and
select DOWNLOAD FILES. If you can't find what you need in
here, maybe it doesn't exist. Uh, just kidding, but there are
a lot of patches here. Files can also be found on our
DataSpheres at www.ten.net/gamesel. Choose a game and go!
WATCH OUT! It's a very bad idea to install games under the
TEN directory, C:\PROGRAM FILES\TEN. All files under the TEN
directory are subject to deletion during a TEN upgrade.
AD&D DARK SUN: CRIMSON SANDS
Dark Sun: Crimson Sands is a fantasy role-playing game set in
TSR's Advanced Dungeons & Dragons world of Dark Sun. This game
is a TEN-only exclusive. You can purchase the game at your
local software store (you'll get some extra nifty stuff in the
package). You can also download the latest version from the
Support area or the Dark Sun DataSphere. Watch out, it's HUGE
and can take a lot of time to download, especially if you have
a 14.4 modem.
COMMAND & CONQUER
First off, you must have the retail version of Command &
Conquer already installed on your hard drive. You'll also need
to download the CCTEN.EXE file from either the Support area or
at the Command & Conquer DataSphere and put the CCTEN.EXE file
in your Command & Conquer directory. In addition, you'll also
need to have a Command & Conquer CD in your CD-ROM drive.
After that, you can hit the ground running. (When you're first
asked to locate the executable file for Command & Conquer,
choose the CCTEN.EXE file.)
COMMAND & CONQUER: RED ALERT (Windows 95 version)
To begin with, you must have the retail version of Command &
Conquer: Red Alert already installed on your hard drive.
You'll also need to download the RA95TEN.EXE from either
the Support area or the Command & Conquer: Red Alert
DataSphere and place the RA95TEN.EXE file in your Red Alert
directory. Additionally, you'll need to have a Command &
Conquer: Red Alert CD in your CD-ROM drive. Once you have these
things in order, you're ready to go. (When you're first asked
to locate the executable file for Command & Conquer: Red Alert,
choose the RA95TEN.EXE file.)
DIABLO
First off, you need to have the retail version of Diablo
installed on your hard drive and ready to go. Next, be sure you
have the DirectX 3 drivers installed on your machine. Once these
two are set, you'll need to download the DIABTZIP.EXE file from
our Support area on TEN or the Diablo DataSphere and place the
file in your Diablo directory. When you've finished downloading
this file, double-click it to extract THREE files (DIABLUI10.DLL,
TEN.SNP and DIABLO10.EXE) to your Diablo directory (if your
Diablo directory isn't c:\diablo, you'll need to change the
destination path).
When first creating or joining a game, TEN will ask you to locate
the executable file for Diablo. Choose the newly-installed
DIABLO10.EXE file in your Diablo directory.
DUKE NUKEM 3D ATOMIC EDITION (Plutonium Pak)
Duke Nukem 3D Atomic Edition is an enhanced version of regular
Duke with a new weapon, new levels and some new baddies. To
play in the Duke Plutonium/Atomic Arenas on TEN, you'll need to
purchase either the Duke Nukem 3D Atomic Edition or the
original Duke Nukem 3D *PLUS* the Duke Nukem 3D: Plutonium Pak.
(The Plutonium Pak is an upgrade to original Duke Nukem 3D that
converts the original Duke Nukem 3D to the Atomic Edition.)
You'll then need to install either Atomic or Original Duke +
Plutonium to your hard drive. NOTE: Duke Atomic and original
Duke are incompatible with each other. You'll need two separate
installations of Duke Atomic and original Duke if you want to
play in both the Plutonium/Atomic Arenas and the Retail or
Shareware Arenas.
Make sure you have the latest version of Duke Plutonium or Duke
Atomic installed on your hard drive. A patch to the latest
version in available in the Support area and the Duke Nukem
DataSphere.
DUKE NUKEM 3D (shareware version)
To play the shareware version of Duke Nukem 3D on TEN, you must
have the latest shareware version installed on your hard drive.
You can find shareware Duke in our Support area, on the Duke
Nukem 3D DataSphere or at www.3drealms.com.
After you've downloaded the self-extracting archive, run it to
extract the game to your hard drive. You'll need to run the
SETUP.EXE program to configure the sound and control options.
DUKE NUKEM 3D (full retail version)
You'll need the full retail version of Duke Nukem 3D installed
on your hard drive if you want to play it on TEN. You can buy
the retail version at your favorite software store.
MASTER OF ORION II
In order to play Master of Orion II on TEN, you'll need to have
the latest version of the game (version 1.2) installed on your
hard drive and the MoO II CD in your CD-ROM drive. You can buy
Master of Orion II at your local software retailer. Once the
game is ready to go, you'll also need to have the DirectX 2 or
DirectX 3 drivers installed on your computer.
PANZER GENERAL ONLINE
You can download a TEN-only verison of Panzer General Online
from our Support area or from the Panzer General Online
DataSphere. If you don't have the DirectX 2 or DirectX 3
drivers, you'll need to download those as well. Don't forget
the Panzer General manual if you don't have the Official one
from the retail game.
QUAKE
To play the shareware version of Quake, you must first
download the latest version and install it to your hard drive.
You can find it in the Support area or on the Quake DataSphere.
The full retail version of the game allows you to play all four
episodes. If you don't have the full retail version, you can
purchase it at your favorite software store. (Shareware and
full retail folks can play in the same game, as long as they
play in the first episode.)
Once you install either the full retail or the shareware
version of Quake to your hard drive, you'll also need to
download the QUAKETEN.EXE file (from our Support area or the
Quake DataSphere) and place the file in your Quake directory.
(When TEN asks you to locate the game's executable file,
choose the QUAKETEN.EXE file.)
WARCRAFT
While you don't need to buy a retail version of Warcraft, you
must download a special TEN version to play the game on TEN.
The file can be found in our Support area or on the Warcraft
DataSphere.
After you've downloaded the self-extracting archive, run it to
extract the game to your hard drive. You'll need to run the
SETUP.EXE program to configure the sound and control options.
SPECIAL INSTALLATION NOTES
The first time you join or create a game on TEN, you will be
asked to locate the game's executable file (.EXE). The Windows
95 file browser will then come up on your screen--use it to
locate the game's directory, and then click on the .EXE of
your game.
If you should ever move the game's files or directories, or
install a new version of the game, you'll have to update the
path to the game executable. To do this, click on the "Create"
or "Join" buttons in the TEN game Arena while holding down the
control key (CTRL). This will call up the Windows 95 file
browser and allow you to point TEN to the location
of the new game executable (.EXE) file.
3.0 CONNECTING TO TEN
Once you've installed the TEN software, you can launch TEN in
two ways: You can 1) select the TEN icon (TEN.exe) located in
the TEN directory on your hard drive. The default location for
the TEN files is C:\PROGRAM FILES\TEN. Or 2) you can launch
TEN by selecting the TEN icon in your Windows 95 START menu
(usually in the lower left corner of your screen). The default
path in the START menu is Start-->Programs-->TEN.
Once the TEN software has been launched, you will see the TEN
registration screen. Select the NEW USER button to register for
a new TEN account. When registering, you will need to provide
Name and Address information, and a valid credit card number.
After you have created an account, you will be taken to the
sign on screen.
If you have any problems connecting to TEN, you can contact the
friendly TEN Customer Support elves for help. See the end of
this file for TEN's Customer Support contact information.
If you have questions about TEN once you've signed on to the
service, you can access the TEN online Help file by clicking
the various Help fire extinguishers and Help buttons littered
about the service. The Help file can also be viewed off-line by
clicking on the "ten" help icon in the TEN directory (the icon
looks like a purple book).
And if you ever need to uninstall the TEN software, be sure to
go to Start-->Programs-->TEN-->Remove TEN. When a confirmation
dialog box appears, click Yes. This way, you'll clear the
registry of all gobbledygook and allow your computer to compute
happily away.
4.0 SELECTING A CONNECTION METHOD
There are three ways to access the TEN service: 1) a TEN local
access number, 2) an Internet connection provide by an Internet
Service Provider (ISP), 3) or a direct connection to the
Internet via your office or school.
TEN LOCAL ACCESS NUMBER:
If you do not already have access to the Internet through an
ISP, you can use your modem to call one of our local access
numbers (provided by Concentric Network). TEN has local access
numbers spread across North America, so it's likely there is
an access number near you.
To use one of these numbers, install TEN, run the TEN software,
and select the SETTINGS button from the sign on screen. Next,
select the "Select one of TEN's local access numbers" option,
click "OK," and then choose the local access number nearest
you. (Note: Toll charges may apply if the number is long
distance for you.)
YOUR OWN INTERNET SERVICE PROVIDER:
An alternate way to access TEN is through your own Internet
Service Provider (ISP). You do this by 1) logging on to your
ISP, 2) running the TEN software, 3) selecting the SETTINGS
button on the TEN sign on screen, and 4) choosing the "Use my
direct Internet connection" option. (TEN supports the Windows
95 32-bit Winsock. If your ISP doesn't support Winsock32, you
may need to take additional steps to connect to TEN.)
If you use your own ISP, pay careful attention to what Mr.
Bandwidth (the funny looking guy on the Arena screen) has to
say about your connection quality. Some ISPs do not provide a
good enough connection to play fast-action games like Duke
Nukem 3D over the Internet. If Mr. Bandwidth says that your
connection is not up to snuff, you'll want to try signing on
through one of TEN's local access numbers. (Note that you
can still play games like Deadlock and Warcraft with slower
connections.)
DIRECT CONNECTION AT THE OFFICE OR SCHOOL
Another way to access TEN is through a direct connection to the
Internet provided by your office or school. Simply run the TEN
software and choose "Use my direct Internet connection" after
clicking the SETTINGS button on the sign on screen. This option
is only available when your boss isn't looking or you've
finished all your Calculus homework.
5.0 CUSTOMER SERVICE
Support for TEN is available via phone, fax, the Web and
electronic mail.
PHONE: 1-800-8040-TEN
o TENFONE (Computer)
- Automated voice response
- Includes general and technical information
- Available 24 hours a day, 7 days a week
o TENFAX
- Automated faxback service
- Includes general and technical information
- Available 24 hours a day, 7 days a week
o Customer Support (Humans!)
- Billing questions and account information
- Available between 6 AM and 6 PM, Pacific Time,
7 days a week
o Technical Support (More humans!)
- Connection problems, bugs and the like
- Available 24 hours a day, 7 days a week
REGULAR FAX: (415) 778-3514
WORLD WIDE WEB:
o TEN Home Page:
www.ten.net
- General info and corporate stuff
o TEN DataSpheres:
www.ten.net/gamesel
- News, hints, tips and game files
o TEN Customer Service:
www.ten.net/html/ten_customer_support.html
- Frequently Asked Questions and e-mail addresses
o File Factory:
www.filefactory.com
- Tons of patches, shareware and upgrades for your fav games
ELECTRONIC MAIL (24-hour turnaround):
o General Assistance: customerservice@ten.net
o Technical Assistance: technicalsupport@ten.net
o Billing Issues: billing@ten.net
o Bug Issues/Reports: bugs@ten.net
o Suggestions: suggestions@ten.net
o Complaints: complaints@ten.net
o Compliments: kudos@ten.net
o News items for News@TEN: newsguy@ten.net
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